Fiesta Transcribing Specialist

Job Title: Remote Fiesta Transcribing Specialist Department: Claims Reports To: Claims Manager Location: Remote Job Type: Part-time Job Summary: The Remote Fiesta Transcribing Specialist will be responsible for accurately transcribing audio and video recordings into written documentation across various departments of Fiesta Auto Insurance. This includes transcription of claims-related interviews, customer service interactions, legal proceedings, and internal meetings. The ideal candidate will have strong listening skills, an eye for detail, and the ability to work independently while adhering to company confidentiality and data protection standards. This position offers the flexibility of working from home while ensuring the timely and accurate delivery of transcriptions that support the company’s claims processing, legal activities, and customer service needs. Key Responsibilities: • Claims Documentation: • Transcribe recorded conversations between claims adjusters and policyholders, ensuring accurate capture of information related to accidents, claims, and policy details. • Produce detailed, error-free transcripts that are accessible for claims review and processing by claims adjusters. • Ensure all transcriptions follow company formatting and quality standards. • Customer Service Call Transcriptions: • Convert recorded customer service calls, including claims inquiries, policy updates, and customer feedback, into comprehensive written transcripts. • Identify key information within the transcriptions such as claim numbers, customer queries, and complaint details. • Maintain high-quality standards in transcribing complex conversations, including ensuring clarity and accuracy. • Legal Transcription: • Transcribe legal proceedings such as depositions, hearings, or other insurance-related legal proceedings to ensure accurate documentation of the case. • Utilize correct legal terminology and ensure that all documents are formatted according to the legal industry’s standards. • Work closely with the legal department to ensure transcriptions are timely and meet necessary legal requirements for filing and case review. • Internal Meetings and Training Transcriptions: • Transcribe recordings from internal team meetings, training sessions, and company webinars. • Provide transcriptions for internal documents, policy updates, and employee training materials. • Ensure all transcriptions are delivered on time and are ready for distribution to relevant teams or departments. • Quality Control and Accuracy: • Proofread and edit transcriptions to ensure they are free of errors, clear, and comprehensive. • Meet set deadlines for transcriptions and ensure all required documents are submitted in a timely manner. • Maintain consistency and accuracy in transcription, even when dealing with various accents, technical jargon, or complex legal and insurance terminology. • Collaboration with Departments: • Communicate regularly with the claims, legal, and customer service teams to understand their specific transcription needs and priorities. • Provide updates on transcription progress and notify relevant parties if any challenges arise in meeting deadlines. • Participate in virtual meetings or conference calls as needed to clarify any points or to ensure transcription requirements are understood. • Confidentiality and Compliance: • Ensure that all transcribed documents and information remain confidential and adhere to all applicable data protection regulations (such as GDPR or HIPAA). • Follow all company protocols regarding the handling and storage of sensitive information. • Remote Work Requirements: • Utilize personal, high-speed internet connection and transcription software to complete tasks remotely. • Stay organized and self-motivated to manage transcription tasks effectively without supervision. • Attend virtual meetings or conference calls as needed for team collaboration or project discussions. Required Skills & Qualifications: • Experience: • Proven experience as a transcriptionist, with strong knowledge of transcribing audio and video recordings into accurate text. • Previous experience working in insurance, legal, or customer service environments is preferred. • Knowledge of insurance terminology, legal jargon, or customer service processes is a plus. • Technical Skills: • Proficient in transcription software (e.g., Express Scribe, Otter.ai, or similar platforms) and word processing tools (e.g., Microsoft Word, Google Docs). • Familiarity with tools for managing audio and video recordings, as well as transcription file management. • Comfortable working with digital tools to communicate and collaborate remotely with teams. • Communication Skills: • Excellent written communication skills, with the ability to transcribe spoken words into clear, accurate text. • Ability to understand various accents and complex terminology in customer service, insurance, and legal contexts. • Ability to proofread and edit for clarity and accuracy while maintaining the integrity of the original content. • Organizational Skills: • Strong organizational skills to manage multiple transcription projects with varying deadlines. • Ability to prioritize tasks effectively and meet deadlines without direct supervision. • Highly efficient with managing and storing transcribed files, ensuring they are easily accessible to the appropriate team members. • Confidentiality: • Strong commitment to confidentiality and data protection protocols when handling sensitive customer, company, and legal information. • Ability to handle sensitive and confidential materials in compliance with legal and company regulations. Preferred Qualifications: • Certification in transcription (e.g., medical, legal, or general transcription certification). • Experience with transcription standards and formatting in the legal or insurance industries. • Familiarity with the use of customer service platforms or legal case management software. • Ability to adapt to new transcription software or tools as necessary. Working Conditions: • Remote Position: Work from home with a flexible schedule, though some overlap with company working hours may be required. • Technology Requirements: Must have access to a personal computer, reliable high-speed internet connection, and necessary transcription tools/software. • Full-time or Part-time: Available in both full-time or part-time capacity depending on the candidate's preference and workload requirements. Compensation: • Competitive salary based on experience. • Benefits package may include health insurance, retirement plans, and paid time off (PTO) for full-time employees. • Performance-based incentives and opportunities for growth within the company. How to Apply: If you're a skilled transcriptionist with an interest in working remotely for Fiesta Auto Insurance, please submit your resume along with a sample transcription or cover letter highlighting your relevant experience. In your cover letter, please include why you're a great fit for the role and how you plan to succeed in a remote work environment. Conclusion: This Remote Fiesta Transcribing Specialist role allows you to contribute to the success of Fiesta Auto Insurance while working from home. The position is ideal for individuals with strong transcription skills and the ability to manage various types of transcription projects, including claims documentation, legal transcriptions, and internal company communications. You will play a key role in ensuring the accuracy and confidentiality of important documents, all while benefiting from the flexibility of remote work. Job Type: Part-time Pay: $22.54 - $27.15 per hour Expected hours: 10 – 30 per week Benefits: • Flexible schedule Work Location: Remote Apply tot his job Apply To this Job