Email/Chat Support

Job Summary: The Email/Chat Support Representative will be responsible for assisting customers via email and live chat, addressing inquiries, resolving issues, and ensuring a smooth customer experience. This role requires strong written communication skills, problem-solving abilities, and the ability to multitask in a fast-paced environment. Key Responsibilities: • Respond promptly and professionally to customer inquiries via email and chat. • Provide accurate information, troubleshooting guidance, and step-by-step assistance. • Handle complaints with empathy and ensure effective resolution. • Document customer interactions, feedback, and resolutions in the system. • Collaborate with internal teams to escalate complex issues when needed. • Maintain a high level of product and service knowledge. • Meet or exceed performance metrics, including response time, customer satisfaction, and resolution rate. Qualifications: • High school diploma or equivalent; Associate or Bachelor’s degree preferred. • Previous experience in email/chat or customer support roles a plus. • Excellent written communication and grammar skills. • Strong organizational and multitasking abilities. • Ability to work independently with minimal supervision. • Tech-savvy and comfortable using CRM, ticketing systems, and online chat platforms. • Strong problem-solving and critical-thinking skills. What We Offer: • Remote work flexibility. • Competitive compensation. • Training and career growth opportunities. • Supportive team culture. Apply tot his job Apply To this Job