Senior Account Executive

About the role/teamAs an Senior Account Executive at WEX, you are the accountable owner of the post-sale client relationship, responsible for delivering value, strengthening partnerships, and ensuring long-term customer success. This role requires extreme ownership—you are responsible for protecting and growing your accounts, minimizing attrition, driving renewals, and ensuring a world-class client experience. You will serve as the strategic partner and trusted advisor to your clients—deeply understanding their goals, operations, and industry—while aligning WEX’s solutions to help them grow and succeed. Your impact will directly influence account growth and increased annual recurring revenue (ARR) for WEX. Through proactive engagement, strategic planning, and product enablement, you will drive adoption, retention, and long-term loyalty. Within the Enterprise Market you will champion the success of our most significant Enterprise Customers, removing complexity while meeting the customers business goals and ensuring maximum strategic value from our products and services. This role requires a seasoned and highly customer-centric individual adept at navigating complex organization structures, influencing key stakeholders, analyzing sophisticated data to identify strategic opportunities and collaborating effectively with cross-functional teams to deliver exceptional, tailored customer experiences. How you'll make an impact: Strategic Client Partnership & OwnershipServe as the primary post-sale point of contact and strategic advisor for assigned client accountsBuild deep, long-term relationships based on trust, transparency, and shared goalsDevelop a comprehensive understanding of each client’s business, KPIs, and growth strategiesChampion client success through regular touchpoints, planning sessions, and business reviews Account Growth & Revenue ImpactTake full ownership of account growth and retention, directly contributing to increased ARR for WEXIdentify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging client needsLead the renewal process, ensuring timely execution and clear demonstration of valueUse strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps Product Enablement & AdoptionGuide clients through best practices and advanced product features to maximize valueDevelop enablement plans that support customer-specific business outcomesDrive consistent product utilization to ensure adoption and prevent churn Service Ownership & Escalation LeadershipAct as the single point of accountability for issue resolution and client satisfactionCoordinate with internal teams (Sales, Product, Engineering, Support, etc.) to resolve concerns quickly and completelyPrevent reactive service by identifying friction points early and proactively addressing them Communication & AdvocacyProactively share relevant product updates, enhancements, and newsGather and communicate customer feedback to internal stakeholders to influence product direction and service improvementsRepresent the voice of the customer within WEX Operational Execution & ReportingMaintain accurate records of client status, activity, and opportunitiesMonitor and report on success metrics such as satisfaction, renewal rate, and revenue expansionContinuously contribute to the evolution of customer success strategies, playbooks, and best practicesExperience you'll bring:Minimum 10 years of Customer Success or Account Executive experienceBachelor’s degree or equivalent relevant experienceDeep knowledge of HSA, HRA, FSA, Commuter, COBRA, Retiree Billing, FMLA Billing, ACA, EVS and Benefits Administration preferredStrong understanding of Savings & Spending, COBRA and ACA regulatory requirementsProven track record of managing strategic client relationships and driving account growthExperience with renewals, expansions, and achieving retention and revenue targetsExceptional executive presence, communication, presentation, and relationship-building skillsStrong contract negotiation skillsSales experience preferredHigh accountability mindset—you take ownership, deliver results, and build trustAbility to work cross-functionally and manage multiple priorities independentlyProficiency in CRM and client engagement platforms (e.g., Salesforce)Ability to travel 10%-20% for client interactionsThe base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the 'About Us' section. Pay Range: $79,000.00 - $105,000.00Originally posted on Himalayas Apply To this Job