Part-Time Front Desk Associate

We’re looking for a Part-Time Front Desk Associate (FDA) to join Myo - 17th! 17th (1709 8 St SW, Calgary) You will be working 2 days/week with preferred weekday PM availability and full weekend availability. The shifts you may work are:Monday: 6:45am - 1:30pm | 1-7:45pmTuesday: 6:45am - 1:30pm | 1-7:45pmWednesday: 6:45am - 1:30pm | 1-7:45pmThursday: 6:45am - 1:30pm | 1-7:45pmSaturday: 8:45am - 4:15pmSunday: 8:45am - 4:15pmAs a member of our front desk team, you will deliver exceptional hospitality, managing clinic operations, and support our team of expert clinicians. You’ll play a vital role in creating a seamless client experience while actively contributing to the clinic’s sales objectives. Who We AreMyo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day. Join us in our mission to raise body IQ globally! #FutureproofYourBody What You'll Do Provide all clients exceptional service and hospitality in line with Myo standardsIntroduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communicationConstantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist managementEnsure all claims, invoices, transactions are submitted and filed accurately. Maintain clean, consistent client notes for seamless service to each clientConsistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasksEngage in any tasks related to client follow up, business driving or marketing initiatives as assignedMaintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the nextShare insights from daily shifts, clinicians and client feedback to Operations Lead as relevant Who We're Looking For You have 1+ years of experience working in a customer service and/or hospitality roleYou must be able to work a minimum of 2 shifts per week, with weekend availabilityYou care deeply about ensuring positive client interactions and experiencesYou are proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinicYou pay attention to every detail - small or big. After all, how much we care is the fuel for our passion! You’re passionate about the work we do, the services we offer and can clearly communicate the long term value to our clientsYou perform your job duties with consideration and care for business driving booking strategiesYou thrive in a fast paced environmentYou are innately curious, always seeking to solve problems, answer questions and better your work productYou show up as your authentic self day in and day out, making your voice heardYou prioritize your own physical and mental health so you can show up as your best version in the workplace Myo Benefits + Perks 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)Group RRSP with Profit-Sharing Employer MatchDiscounted Pet Insurance through SPOTComplimentary paid staff treatment sessionsBonus payout for referral of new team membersEmployer-paid mental health support through our EAP, Homewood Additional Information Apply today - here's what you can expectOur Hiring ProcessWe believe in creating a thoughtful and engaging hiring experience—just like the client experience we provide at Myo. If your application is selected, you'll have the opportunity to meet with our Regional Operations Manager for a great conversation about your background in client services, your accomplishments, and what drives you. This is also your chance to dive deep into your customer service and administrative experience, align with our Myo values, and explore how you can grow with us. Plus, you'll get to see our beautiful clinic firsthand and get a feel for the vibrant environment you’d be a part of! We’re excited to meet you and explore the possibilities together! Why Myo? At Myo, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact. As a Front Desk Associate, you’ll be the face of our clinics—creating a welcoming atmosphere, supporting our clinicians, and ensuring every client has an outstanding experience. Join us in helping people move better, feel better, and Futureproof Their Bodies. Core Values and PrinciplesAt the heart of our operational ethos lie our core values, encapsulated by a commitment to:* Care Deeply (Empathy)* One Team, One Dream (Collaboration)* Make it Count (Focus)* Set the Pace (Ambition)* Never Stop Learning (Curiosity) Learn more about us through our YouTube and Instagram. Apply to this Job