**Experienced Customer Support Representative - Call Center Operations for Walgreens**

About Us At Walgreens, we are committed to making a difference in the lives of our customers and communities. As a leading healthcare company, we strive to provide exceptional customer service and support to our patients and customers. Our team of dedicated professionals is passionate about delivering high-quality care and making a positive impact on the world. Job Summary We are seeking an experienced Customer Support Representative to join our team in Illinois, USA. As a key member of our call center operations, you will be responsible for providing exceptional customer service and support to our patients and customers. This is an exciting opportunity to join a dynamic team and make a real difference in the lives of others. Key Responsibilities As a Customer Support Representative, you will be responsible for: Utilizing Walgreens' remedy information section strategies and rules to process new patient enrollment by entering information into the proper system. Handling patient medication requests within HIPAA guidelines and entering refill orders for processing. Investigating to obtain missing medication data, and deciphering clinical abbreviations (SIG codes). Settling all information passage-related exceptions. Handling correspondence to patients (inbound calls, visits, messages) and making outbound calls to prescribers and patients as necessary. Settling on phone calls to guarantors and others to obtain data, gain abrogate endorsement, or otherwise settle the patient's issue. Providing support to pharmacists, both those in the office and those at other locations. Recognizing and conveying issues to senior-level staff as necessary. Essential Qualifications To be successful in this role, you will need: A Bachelor's degree in a related field. Excellent communication and interpersonal skills, both written and verbal. Basic level computer skills, including starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and accessing data online. Basic web browser skills, including opening a program, composing in URLs in the right field, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online. Moderate level keyboarding skills, including typing at least 25 WPM, typing by memory, and organizing documents. Preferred Qualifications While not required, the following qualifications would be beneficial: Experience providing customer support to internal and external clients, including meeting quality standards for services and assessing customer satisfaction. Intermediate to advanced level keyboarding skills, including typing at least 35 WPM, typing by memory, and designing documents. Familiarity with Spanish and English. Career Growth Opportunities and Learning Benefits At Walgreens, we are committed to helping our employees grow and develop their careers. As a Customer Support Representative, you will have opportunities to: Develop your skills and knowledge through ongoing training and development programs. Take on new challenges and responsibilities as you grow and develop in your role. Work with a talented and dedicated team of professionals who are passionate about making a difference in the lives of others. Work Environment and Company Culture As a Customer Support Representative, you will work in a fast-paced and dynamic call center environment. You will be part of a team that is dedicated to providing exceptional customer service and support to our patients and customers. Our company culture is built on a foundation of respect, empathy, and compassion, and we strive to create a work environment that is inclusive, supportive, and rewarding. Compensation, Perks, and Benefits As a Customer Support Representative, you will be rewarded with a competitive salary of $26/hour, plus a range of benefits and perks, including: A comprehensive benefits package, including medical, dental, and vision insurance. A 401(k) retirement savings plan with company match. Generous paid time off and holidays. Opportunities for professional development and career growth. How to Apply If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about our company and to submit your application.