Experienced Senior Manager of Engineering and Operations Excellence – Global Framework Development and Customer Support

About Us FedEx is a leading logistics and transportation company that has been revolutionizing the way goods are moved around the world. With a rich history of innovation and a commitment to excellence, we have established ourselves as a trusted partner for businesses and individuals alike. Our team of dedicated professionals is passionate about delivering exceptional customer experiences and driving business growth through strategic partnerships and technological advancements. Job Summary We are seeking an experienced Senior Manager of Engineering and Operations Excellence to join our team. As a key member of our leadership team, you will be responsible for designing, developing, and implementing global frameworks, processes, and tools to drive operational excellence, reduce costs, and improve customer satisfaction. This is a unique opportunity to make a significant impact on our business and contribute to our continued growth and success. Key Responsibilities Design, develop, and implement global frameworks, processes, and tools to drive operational excellence, reduce costs, and improve customer satisfaction. Lead and manage a team of professionals to achieve business objectives and drive continuous improvement. Develop and implement strategic plans to drive business growth, improve customer satisfaction, and reduce costs. Collaborate with cross-functional teams to drive process improvements, implement new technologies, and enhance customer experiences. Develop and maintain relationships with key stakeholders, including customers, partners, and suppliers. Monitor and analyze key performance indicators (KPIs) to measure business performance and identify areas for improvement. Develop and implement training programs to enhance employee skills and knowledge. Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and improvement. Essential Qualifications To be successful in this role, you will need to have: A bachelor's degree in a related field, such as engineering, operations management, or business administration. At least 5 years of experience in a leadership role, with a proven track record of driving business growth, improving customer satisfaction, and reducing costs. Strong knowledge of Six Sigma, Lean, or other continuous improvement methodologies. Experience with project management tools and methodologies, such as Agile or Scrum. Excellent communication, interpersonal, and leadership skills. Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and projects. Preferred Qualifications We are looking for candidates with: A master's degree in a related field, such as engineering, operations management, or business administration. Experience with Cargowise or other global shipping platforms. Knowledge of digital transformation and automation technologies. Experience with change management and organizational development. Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions. Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Strategic thinking and planning. Leadership and management. Communication and interpersonal skills. Analytical and problem-solving skills. Project management and coordination. Continuous improvement and innovation. Change management and organizational development. Career Growth Opportunities and Learning Benefits We offer a range of career growth opportunities and learning benefits, including: Professional development programs and training opportunities. Mentorship and coaching from experienced leaders. Opportunities for advancement and career growth. A dynamic and supportive work environment. A competitive salary and benefits package. Work Environment and Company Culture We are proud of our company culture, which is built on a foundation of: Integrity and ethics. Respect and inclusivity. Collaboration and teamwork. Continuous learning and improvement. Customer focus and satisfaction. Our work environment is fast-paced and dynamic, with a focus on innovation and continuous improvement. We offer a range of benefits and perks, including a competitive salary, comprehensive health insurance, and a generous retirement plan. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: A salary of $25 per hour. Comprehensive health insurance. A generous retirement plan. Paid time off and holidays. A range of employee discounts and perks. How to Apply If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!