Experienced Bilingual Spanish Call Center Agent for Medicare/Medicaid - Remote Opportunity with Comprehensive Training

Posted 2025-10-27 09:03:14
Remote, USA Full Time Immediate Start
Join Fortuna's Team as a Remote Bilingual Spanish Call Center Agent Are you a seasoned call center professional with a passion for delivering exceptional customer service? Do you have fluency in Spanish and a desire to work in a dynamic, fast-paced environment? Fortuna is seeking experienced Bilingual Spanish Medicare/Medicaid call center agents to join our team on a full-time remote basis. As a leader in the staffing industry, we are committed to providing our clients with top talent and our candidates with unparalleled career opportunities. About Fortuna and the Industry Fortuna is a staffing agency dedicated to sourcing, screening, and presenting potential candidates for employment opportunities on behalf of our clients. With a strong foundation in the industry, we have been connecting professionals with leading organizations since 2012. Our expertise spans multiple sectors, including healthcare, technology, and finance. As a Bilingual Spanish Call Center Agent, you will be working with our client in the healthcare industry, specifically in the Medicare/Medicaid sector. This role is crucial in providing support and resolving inquiries from customers and providers, making a tangible difference in their lives. Key Responsibilities Handle a high volume of incoming calls, addressing customer or provider inquiries with professionalism and efficiency. Escalate complex issues to the appropriate channels, ensuring timely resolution. Maintain accurate and detailed call records, process requests, and document account history. Collaborate with team members, management, and customers to resolve customer service issues effectively. Meet or surpass performance metrics, driving productivity and excellence in customer service. Participate in a comprehensive 4-week paid training program, ensuring a deep understanding of the role and its responsibilities. Essential and Preferred Qualifications To succeed in this role, you will need: A minimum of six months of prior experience in inbound customer service, preferably in government or private sector settings. Fluency in Spanish, with the ability to speak and read it at a native level. A typing skill level of 30 WPM with 95% accuracy, demonstrating strong technical skills. Familiarity with basic help desk software, computer applications, and the Microsoft Office suite, particularly Office 365. Strong written and oral problem-solving skills, with the ability to address inquiries professionally. A reliable internet connection with download speeds of at least 50 Mbps. Preferred qualifications include: Experience working in the Medicare/Medicaid sector or a related healthcare field. Previous experience with call center software and technology. A proven track record of meeting or exceeding performance metrics in a high-volume call center environment. Skills and Competencies To excel as a Bilingual Spanish Call Center Agent, you will need: Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly. Strong problem-solving skills, with the ability to analyze issues and provide effective solutions. Multitasking ability, handling multiple calls, applications, and tasks simultaneously. Adaptability and flexibility, working in a fast-paced environment with changing priorities. Customer-centric approach, prioritizing customer satisfaction and delivering exceptional service. Career Growth Opportunities and Learning Benefits At Fortuna, we are committed to the growth and development of our professionals. As a Bilingual Spanish Call Center Agent, you will have access to: A comprehensive 4-week paid training program, equipping you with the skills and knowledge necessary for success. Ongoing support and coaching from experienced team leaders and managers. Opportunities for career advancement within our organization or with our clients. A dynamic and supportive work environment that fosters learning and professional growth. Work Environment and Company Culture As a remote call center agent, you will work from the comfort of your own home, with the flexibility to create a workspace that suits your needs. Our company culture is built on: Collaboration and teamwork, working together to achieve common goals. Innovation and continuous improvement, striving for excellence in everything we do. Diversity and inclusion, valuing diverse perspectives and experiences. Employee well-being, prioritizing the health and happiness of our team members. Compensation, Perks, and Benefits We offer a competitive compensation package, including: $18.50 per hour, paid weekly. Comprehensive medical, dental, and vision insurance coverage. Sick time benefits, ensuring you can take care of your health. A 4-week paid training program, providing you with the skills and knowledge necessary for success. Weekly incentives for meeting attendance metrics, driving productivity and excellence. A work laptop and accessories, supplied by us, to ensure you have the tools you need to succeed. Join Our Team If you are a motivated and experienced Bilingual Spanish Call Center Agent looking for a new challenge, we encourage you to apply. With Fortuna, you will have the opportunity to work with a leading staffing agency, providing support and resolving inquiries from customers and providers in the Medicare/Medicaid sector. Apply now to join our team and start your journey towards a rewarding and fulfilling career. Don't miss this opportunity to take your career to the next level. Apply today! Apply for this job
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